Our Service

There for you, everywhere and any time

Our promise: Excellent, customer-oriented service

  • We deal with all tasks related to your policies in a maximum of two working days
  • We promptly confirm your submitted claim. Once we receive all the documentation, we process the claim in a maximum of three working days
  • You are always provided with instant e-mail information via new documents in myNeo

myNeo makes it possible: Replacing paperwork with online, digital access

myNeo is available for use on any end-user device – simply call it up in your browser. No need to download an app.


MyNeo App


  • All important documents in one place
  • Available anytime, from anywhere
  • Instant information about new documents via e-maiI


  • Overview of all information about your policies
  • Easy to make policy adjustments
  • Change personal data with just a few clicks


  • Easy online claim reporting
  • Smart process leads you through the questions
  • Up-to-date view on claim processing status at any time

How do I get my myNeo account?

  • Once you complete the online process, you will instantly receive an e-mail with a registration link
  • You use this to finalise registration for myNeo by entering your date of birth and assigning a password
  • From this moment onwards, you can access all functions in myNeo
  • Don’t worry if you can’t remember your password. Just use the “Forgot Password” function at login.

MyNeo App

Our highlights – why choose Neodigital:

Real ability to cancel on any date

You can cancel your policy and this will take effect the following day. This means that you enjoy maximum security and total flexibility. This excludes fixed-term products, such as mobile phone insurance.

Easy payment

You can choose to pay by SEPA direct debit, credit card or Paypal. You can easily change your payment method in myNeo.

Secure data

We adhere to all data protection guidelines and provide you with transparent information about how your data is used.

Top-Innovator 2022
Siegel 2022 für Nachhaltigkeit
TÜV Siegel, Sehr gut, Kundenzufriedenheit, Juli 2021
TÜV Siegel, Sehr gut, Preis/Leistung, Juli 2021